Intercom MCP (Official)
Official Intercom remote MCP server for accessing conversations and contacts
Score Breakdown
Server Info
- Package
- Registry
- Repository
- intercom/intercom-mcp
- Maintainer
- IntercomVendor
- Category
- Customer Support
- Tags
- supportmessagingcustomer-success
- Last Scanned
- 7 Apr 2026
Findings
4 issuesAuthentication & Identity
LOWImplements MCP OAuth spec for per-user authentication
Remote-only MCP server hosted by Intercom at mcp.intercom.com. Supports OAuth flow (recommended) and Bearer token auth. Streamable HTTP at /mcp and legacy SSE at /sse. Follows the authenticated remote MCP specification. No source code available in repo -- only README and branding assets. Tool details documented in README only. US-hosted workspaces only.
Document the required OAuth scopes for each tool.
Tool Schema Quality
MEDIUMOnly 0 of 6 schemas have parameter constraints
Most schemas lack maxLength, enum, or pattern constraints on string parameters.
Add constraints to string parameters, especially on write operations.
LLM Safety
MEDIUMOverlapping tool descriptions may cause wrong selection
Similar descriptions between tools could cause the LLM to pick the wrong one.
Differentiate descriptions with unique use cases.
Data Exposure
LOWNo field selection on responses
Responses return full records rather than projected fields.
Implement field selection to return only relevant fields.
Tools
6 total| Name | Description | Risk |
|---|---|---|
| search | Universal search tool for finding conversations and contacts using a query DSL approach | read |
| fetch | Retrieve complete detailed information for specific resources | read |
| search_conversations | Search conversations by specific IDs with advanced filtering options including source type, author details, state, and timing statistics | read |
| get_conversation | Retrieve a single conversation by ID with complete details including all conversation parts and metadata | read |
| search_contacts | Search contacts by IDs, name, email, phone, custom attributes, or email domain with flexible matching options | read |
| get_contact | Get complete contact information including custom attributes, location data, and activity timestamps | read |
Deploy Intercom MCP (Official) securely
CompleteFlow adds per-user authentication, permission scoping, and audit logging to any MCP server out of the box.
Deploy on CompleteFlow