Zendesk MCP Server
Community TypeScript MCP server for Zendesk Support ticket management
Score Breakdown
Server Info
- Package
- zd-mcp-server
- Registry
- npm
- Repository
- koundinya/zd-mcp-server
- Maintainer
- Community
- Category
- Customer Support
- Tags
- ticketssupporthelpdesk
- Last Scanned
- 7 Apr 2026
Findings
4 issuesAuthentication & Identity
HIGHNo per-request auth - requires instance-per-user
Stdio-only transport. Requires three environment variables for Zendesk API token authentication. The env vars are validated at module load time with a throw if missing. Credentials are shared across all tool invocations via a module-level client. For multi-tenant deployment, the platform must spawn a separate server instance per user.
Add HTTP/SSE transport to accept per-request Authorization headers, or implement the MCP OAuth spec.
Tool Schema Quality
MEDIUMOnly 2 of 8 schemas have parameter constraints
Most schemas lack maxLength, enum, or pattern constraints on string parameters.
Add constraints to string parameters, especially on write operations.
Data Exposure
LOWNo field selection on responses
Responses return full records rather than projected fields.
Implement field selection to return only relevant fields.
Maintenance & Trust
LOWCommunity-maintained by Girish Koundinya
No official vendor backing.
Seek vendor verification.
Tools
8 total| Name | Description | Risk |
|---|---|---|
| zendesk_get_ticket | Get a Zendesk ticket by ID | read |
| zendesk_update_ticket | Update a Zendesk ticket's properties | write |
| zendesk_create_ticket | Create a new Zendesk ticket | write |
| zendesk_add_private_note | Add a private internal note to a Zendesk ticket | write |
| zendesk_add_public_note | Add a public comment to a Zendesk ticket | write |
| zendesk_search | Search for Zendesk tickets based on a query | read |
| zendesk_get_ticket_details | Get detailed information about a Zendesk ticket including comments | read |
| zendesk_get_linked_incidents | Fetch all incident tickets linked to a particular ticket | read |
Deploy Zendesk MCP Server securely
CompleteFlow adds per-user authentication, permission scoping, and audit logging to any MCP server out of the box.
Deploy on CompleteFlow